shipping charges policy

Returns and Address Corrections
Freight carriers charge Sofia’s for address corrections resulting from, but not limited to incorrect information, re-route, recipient moves (undeliverable) and refusals.

UPS and FedEx will not deliver to PO boxes and will not accept addresses with incorrect zip codes, or insufficient addresses.

Charges incurred by Sofia’s for any of the above after shipment are subject to invoice to the distributor upon receipt from the carrier, at a flat rate of $26 per instance, or at actual if greater than $26, as charged to Sofia’s.

Sofia’s will invoice approximately two times per month for charges incurred after shipment.

Carrier Returned Product
·      Any shipment marked undeliverable can be reproduced by Sofia’s upon request and will be invoiced separately
·      Credit is not provided for returned packages due to inadequate or inaccurate addresses
·      All perishable items returned to Sofia’s due to any of the above will be destroyed, and non-perishable items will be donated unless previously communicated to Sofia’s

Claims
Any claims for loss or damage to goods must be filed by the Third Party against the carrier. Please contact Sales@Sofiascookies.com for claims assistance. All materials should be retained for inspection by carrier.