FREQUENTLY ASKED QUESTIONS
Q – Can I create my own package design?
A – Yes, we are happy to provide a template for your Graphic Designer to use.
Q - Do you offer samples?
A - Yes! Samples boxes are available as well as random samples. [Click here for more information!]
Q – How long will the cookies last once I receive them?
A – We guarantee a 3-6 month shelf life (depending on the fill chosen) from the date the product is received by you. All of our products are packed in a foil lined air-tight canister to preserve shelf life. All packages have a Best By stamp on the bottom of the package and a tamper-evident safety seal. Product does not require any refrigeration; however, extreme heat or cold should be avoided.
Q – I don't work with any Promotional Products Specialists - can I buy your products directly from you?
A – All of our products are sold through Promotional Products Specialists / Distributors; however, the good news is that there are likely several within a five- or ten-mile radius of your office and we can put you in touch.
Q – How long has Sofia's been in business?
A – Sofia's was founded in 2011 to sell exclusively via the Promotional Products Industry; however, our father and son owners have been in the food industry a combined 70+ years!
Q – Where is Sofia’s located?
A – We bake and ship fresh daily from Minnetonka, Minnesota.
Q – Why Sofia’s instead of other promotional products?
A – Everybody likes a good cookie or snack. People will long remember these delicious mini size cookies or nutritious snacks and who they received them from.
Q – Does Sofia’s Cookies use green packaging materials?
A – Yes our materials can be recycled; please click here to see our Recycling Guide for a detailed list. Customers often keep the package and discover many handy uses after the cookies are quickly gone. For ideas on how to reuse the canisters, click here for our Green Guide.
Q – Who is Sofia?
A – Sofia is the daughter and granddaughter of our owners. She, herself, is sweet-as-can-be and can frequently be found skipping away from company headquarters with very sugary fingers!
If you have additional questions, we encourage you to submit a comment form to us and we will respond right away.