Happy holidays!
Virtuals, proofs and design revisions may take up to 48 hours, thank you for your patience.
Please email sales@sofiascookies.com for all inquiries, projects and quotes.
Please email orders@sofiascookies.com for all POs and customer service.
Current production time is running 6-10 business days from proof approval. Ship date to be confirmed once proof is approved. Sofia’s reserves the right to extend ship dates based on receipt of proof approval and final drop ship list, as well as receipt of all kitting materials in house (if applicable). See below for general timing guidelines on holiday shipments.
PLEASE NOTE: Thanksgiving is one week later than last year, so there is a shorter shipping window between Thanksgiving and the winter holidays. Please take this into account when submitting orders.
Tracking to be sent no later than the day following shipment.
General Holiday Shipping Guidelines; subject to current volumes
* Orders will ship early whenever possible unless noted otherwise on Purchase Order
Orders placed by Wednesday, November 20 can ship the week of December 2 (Please note: our office will be closed Thursday, November 28th and Friday, November 29th)
Orders placed by Wednesday, November 27 can ship the week of December 9
Orders placed by Wednesday, December 4 can ship the week of December 16
New Years: All orders placed after December 9 can ship the week of December 23 or the week of December 30 (Please note: our office will be closed December 24th-25th and December 31st-January 1st)